services overview

Quality Service For Our Customers

Today’s winning organizations need a combination of strategic insight, industry expertise, data, and technology. The experience and knowledge of our parts and service team has been built over four decades with a commitment to our customers’ success.

What We offer

Our Services

Your vehicle is a big investment, so it is important to make sure that it is getting the proper care. Empire Bus is prepared to assist with parts needs and maintenance over your vehicle’s operating life with fully certified and factory-trained service technicians with specialized experience in the commercial automotive industry. We have designed our state-of-the-art service facilities to accommodate various bus types and sizes. We understand that you need your vehicles repaired rapidly in order to safely get your passengers to their next stop. We carry over $6M of parts inventory on hand, as we understand the necessity of reducing your downtime. Empire Bus is committed to providing the Upstate and Western New York transportation industry with outstanding operations and customer service in bus sales, leasing, service, and parts. Please contact us or visit one of our five locations to learn more about Empire Bus.

Our Team & Fleet

Our experienced sales team can create a tailored interior that will exceed the expectations of all of your passengers — whether you need luxury, executive, shuttle, transit, or paratransit seating. Our Empire Bus Sales, LLC team will accommodate your specific requirements ranging from state-of-the-art electronic and entertainment equipment to special lighting, high-end flooring and easy-to-clean fabrics to space effective storage areas and on-board restrooms. There are hundreds of options to make your vehicle spectacular and specified to your needs.

Since we are able to build on various chassis (or frames), we can offer virtually an unlimited number of flexible and creative floor plans to optimize your ride capacity and operational demand, as well as suit your budget.

All of our vehicles are also available with either ADA compliant rear or curbside wheelchair lifts and equipment. As for fuel options, these models have the traditional choices of gas and diesel plus alternative fuel choices like hybrid, propane, compressed natural gas (CNG) and liquid natural gas (LNG). If you are looking for other solutions to the Zero-Emission challenge, hydrogen fuel cell and electric power options are available with some ENC models and Metro Worldwide.


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